After receiving a complaint in the first category (number 1) above, the faculty member will respond to the complaint within seven working days after receiving the complaint. If the student is not satisfied with the response, he/she may appeal to the higher level of authority. Each level of authority must respond to the complaint within seven working days of receiving the complaint. If the student does not receive a response in the allotted time, he/she may proceed to the next level of authority without the previous level signature.
If the complaint is related to any category after the first (numbers 2-15) an administrator will initiate a full investigation of the complaint which will be completed in 30 working days or less. If an investigation is required to deal with the complaint during this investigative phase, the investigator will determine a response to the complaint that will provide as much corrective action as possible from his/her level of authority.
During the investigation, none of the parties involved may have an attorney present.